Terms

James Vanhecke, operating as MauTechSolutions, a Belgian sole proprietorship, Avenue Air Marshal Coningham 7, 1000 Brussels, Belgium. Contact: support@telldearsoul.com.

These terms are governed by Belgian law, and the courts of Belgium have jurisdiction. If you are a consumer, this does not remove the protections of the law of the country where you live.

Enterprise number 0785492439, VAT BE0785492439.

Dear Soul produces an AI simulation of how a person wrote, built from conversation exports you provide. It is a simulation and nothing more — see how it works.

It is not a counselling, therapeutic, medical, or crisis service, and must not be used as a substitute for one.

• You were a genuine participant in the conversations you upload.
• The person the Soul represents has died. Simulating a living person is not permitted.
• You will not upload conversations you obtained without permission.
• You are 18 or older.

We do not verify death. We rely on what you tell us, which is why the promise above matters.

You retain the rights you have in the material you provide. You grant us only the permission needed to run the service for you — to store your upload, build a profile and index from it, and generate replies. We claim no other rights and use it for nothing else.

• The monthly plan costs €14.99 per month. The quarterly plan costs €34.99 every three months. Displayed prices include VAT.
• Each subscription includes 500 assistant replies per month across all of your Souls. Unused included replies expire when the monthly allowance resets and do not carry over.
• Subscribers can buy 200 additional replies for €4.99 or 600 for €12.99. Purchased replies are used after the included allowance and remain available for 12 months, including across subscription billing periods.
• Cancelling stops future renewals at the end of the current paid period. Your conversations remain readable afterwards.
• We give at least 30 days' notice by email before any price change, and you can cancel before it takes effect.

Automatic renewal. The monthly plan renews each month and the quarterly plan every three months at the price shown at checkout. Unless you cancel before the renewal date, Stripe charges the saved payment method for the next period. You can cancel through the Stripe customer portal from your account settings. After the first automatic renewal, you may cancel without an additional termination fee. Cancellation takes effect at the end of the period already paid for.

Your 14-day right to change your mind. If you subscribe, you can withdraw within 14 days. Because access starts immediately, we charge only for the part you have used and refund the rest.

Extra message top-ups work differently because they are delivered straight away. Before checkout, you expressly ask us to add them immediately and acknowledge that you give up the 14-day right for that purchase.

If we close your account for breaching these terms, we refund the unused part of the period you paid for.

Extra messages you buy stay on your account for 12 months from the date of purchase, including across subscription billing periods.

To withdraw from a subscription or request a refund, contact support@telldearsoul.com. Approved refunds are returned to the original payment method through Stripe.

If we ever have to discontinue the service, we will give you at least 60 days' notice, keep export available throughout, and refund the unused part of anything you have paid.

Sixty days rather than thirty because what would be going away is not a utility. People should have time to export conversations with someone who has died, and time to sit with the fact of it ending.

We do not guarantee uninterrupted availability. We use reasonable care to keep the service available, but maintenance, security incidents and third-party outages may interrupt it. This does not limit any mandatory consumer rights.

You can delete your account at any time. We may suspend or close an account that breaches these terms or the acceptable use policy.

We may suspend access immediately where reasonably necessary for safety, security, fraud prevention, illegal activity, or the simulation of a living person. For other breaches, we will normally explain the issue and give you a reasonable opportunity to correct it before suspension or closure.

We tell you the reason unless doing so would create a security or legal risk. You may appeal by writing to support@telldearsoul.com. A person reviews the appeal and responds within 14 days. Your content remains exportable during a suspension unless access would create a safety, security, or legal risk. If we close the account, we refund the unused part of the paid period.

Send a complaint to support@telldearsoul.com with the email address used for your account and a description of the problem. Do not send conversation content unless it is necessary to explain the issue.

We acknowledge complaints within five working days. A person reviews the complaint and provides a substantive response within 30 days. If we need more time, we explain why and give you a new response date.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Belgian law.